Computer repair & troubleshooting
Slow, crashing, or non-starting PCs and laptops diagnosed and repaired on-site.
- Virus & malware cleanup
- Startup and performance problems
- Software errors and updates
New local practice · Founder-led · Now taking founding clients
On-site tech support for small businesses in New Castle & nearby.
A new, independent IT practice built for small businesses — not a call center or a ticket queue. You work directly with the founder, a qualified IT professional who shows up in person, fixes the problem, and explains it in plain English. Appointments are evenings and weekends, scheduled around your business.
College degree in ITFormally trained, not self-taught guesswork
Professional experienceReal-world work across business systems
Evenings & weekendsAppointments after hours and on Saturdays — no need to close up shop
A new local practice
Founder-led, by design — not a side line, not a call center
[Business Name] is a new independent IT practice in New Castle, started to give small businesses a local, personal alternative to distant help desks and large managed-service firms.
Every visit is handled by the founder — the same person who learns your computers, network, and staff. That keeps the work accountable, the advice honest, and the pricing straightforward while the practice grows client by client.
- Weekday eveningsOn-site appointments after business hours
- SaturdaysOn-site visits, setups & project work
- Remote helpFor monthly-plan clients, between visits
- Daytime weekdaysNot currently offered — no 24/7 or same-day daytime promise
That schedule is stated plainly so you can decide if it fits. For many small shops, offices, and restaurants, evening and weekend work is actually easier — fixes and rollouts happen when customers aren’t in the way.
Founding clients
Now welcoming the first small businesses
As a new practice, [Business Name] is taking on a small first group of founding clients in New Castle and nearby. Founding clients help shape the service — and get a closer, more personal level of attention while the client list is intentionally small.
- Direct access to the founder — no hand-offs, no rotating technicians
- Introductory pricing on this page — the rate you start on is the rate quoted in writing
- Evening & weekend appointments built around your hours
- Room to grow together — start hourly, move to monthly only if it makes sense
Services
The everyday IT your business runs on
One call covers the technology small offices depend on daily — from a single stubborn laptop to the network the whole team shares.
Networks & Wi-Fi
Reliable internet and Wi-Fi that reaches every corner of your shop or office.
- Router & switch setup
- Dead spots and dropped connections
- Guest Wi-Fi for customers
New equipment setup
New workstations, printers, and point-of-sale devices installed and ready to work.
- PC setup & data transfer
- Printer & scanner configuration
- New-hire workstation prep
Printers & peripherals
The unglamorous gear that stops a workday cold — fixed and kept running.
- Network printer sharing
- Scanner-to-email setup
- Label & receipt printers
Security & backup basics
Practical protection sized for a small business — not enterprise upsells.
- Antivirus & account security
- Backup setup & checks
- Password & update hygiene
Email & office software
Help with the tools your team already uses every day.
- Microsoft 365 & Google Workspace
- Email setup on phones & PCs
- File sharing & cloud storage
How it works
Simple, from first call to fixed
STEP 1
Tell us what’s happening
Use the request form below or reach out directly. Describe the problem in your own words — no technical vocabulary required.
STEP 2
Get a time & a straight answer
You’ll hear back with an evening or Saturday visit time and a clear explanation of costs — from the pricing below — before any work begins. No surprises, and no promise of daytime cover that isn’t offered.
STEP 3
Fixed at your location
The work happens at your business, tested with your team before leaving, with a written summary of what was done.
Plans & pricing
Clear pricing, four ways to work together
Published introductory pricing for founding clients — pitched for small businesses in the New Castle area. You approve the cost in writing before any work begins. Parts and new equipment, if needed, are always priced separately and approved first.
Pay-As-You-Go
HOURLY · NO CONTRACT
Help only when something breaks or you need an extra pair of hands. You call, an evening or weekend visit is scheduled, and you pay for the time the work actually takes.
$95 / hour
1-hour minimum, on-site. No contract. Time beyond the first hour is billed for the time worked — confirmed before the visit.
Best for: One-off problems, occasional help, and businesses trying the service for the first time.
- Any service on the list — repairs, Wi-Fi, printers, setup, email, and troubleshooting
- No commitment — no contract, no retainer, no monthly bill
- Written summary included — what was wrong and what was done, after every visit
- Evening & weekend scheduling — visits booked after hours or on Saturdays
Monthly Support Plan
MONTHLY · ONGOING
A regular, predictable arrangement for businesses that don’t want to think about IT until it just works. Ongoing monitoring, patching, and check-ins plus remote and on-site support — from the same person who knows your setup.
$85 / user / month
$255/month minimum. What’s included and what counts as extra is spelled out in writing before you sign up.
Examples: 5 users — $425/mo · 10 users — $850/mo
Best for: Small offices, shops, and restaurants that rely on their tech every day and want one dependable person to call first.
- Scheduled check-ins, monitoring & patching — updates, backup checks, and security basics kept on top of
- Remote + on-site support — everyday questions and fixes handled remotely where possible, in person when it matters
- Priority scheduling — plan customers get first call on visit times when something urgent comes up
- One point of contact — the same local pro who learns your systems, staff, and passwords setup
- Projects quoted separately — larger rollouts stay outside the monthly plan, at an agreed project price
Prepaid Support Hours
BLOCK OF HOURS · USE AS NEEDED
Buy a block of support time in advance and draw on it whenever you need help — a middle ground between paying hourly each time and committing to a monthly plan.
$850 for 10 hours
$85/hour — saves $10/hour vs. Pay-As-You-Go. Use as needed within 12 months, with priority booking.
Best for: Businesses with steady but unpredictable needs — a few fixes one month, none the next.
- Use hours across visits, within 12 months — repairs, setup, and troubleshooting all draw from the same block
- Priority booking + simple tracking — block clients book ahead of hourly callers, and you’re told how much time each visit used and what’s left
- Predictable budgeting — one known cost instead of a separate bill for every small job
- Top up when you’re ready — no automatic renewal; buy another block only if it’s working for you
Project & Deployment
FIXED-SCOPE PROJECT · QUOTED AS A WHOLE
One defined job, planned and priced as a whole before it starts — so a rollout, move, or upgrade doesn’t turn into an open-ended hourly bill.
Fixed quote up front
Small projects typically $500–$2,500. Larger rollouts, network overhauls, and migrations are quoted separately after a scope review. Scope, timeline, and what’s included are in writing — any change is priced and approved first.
Best for: Office moves and openings, network and Wi-Fi overhauls, and multi-computer rollouts.
- New location & office setup — network, Wi-Fi, workstations, and printers ready for day one
- Equipment deployments — several PCs, point-of-sale devices, or printers installed and configured together
- Network & Wi-Fi projects — redesigns and upgrades for coverage, speed, and guest access
- Upgrades & migrations — email moves, new software rollouts, and workstation refreshes
- Tested before sign-off — everything checked with your team, with a written handover summary
Not sure which fits? Start with Pay-As-You-Go at $95/hour for the first fix — there’s no pressure to move to a plan. If you find yourself calling regularly, the monthly plan at $85/user/month or an $850 block of 10 hours usually works out simpler, and switching is just a conversation. Every option includes the same thing: founder-led work, explained in plain English, with costs approved before work begins. Evening and weekend appointments apply to all plans.
At a glance: Hourly — $95/hr, 1-hr minimum, no contract · Monthly — $85/user/mo, $255/mo minimum · Prepaid — 10 hrs for $850, valid 12 months · Project — fixed quote, small projects typically $500–$2,500.
Who it’s for
Built for businesses too small for an IT department
If your “IT person” is whoever is least busy when something breaks, this is for you.
Small offices
Law, accounting, insurance, real estate, and professional services that run on a handful of PCs and a shared printer.
Retail & shops
Registers, card readers, label printers, and customer Wi-Fi that simply have to work during business hours.
Restaurants & cafés
Point-of-sale systems, online-ordering tablets, and the network connections they all depend on.
Trades & services
Contractors and service companies whose office tech — email, invoicing, scheduling — keeps jobs moving.
Why a local pro instead of a call center?
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The same person every timeSomeone who learns your setup and your staff — not a new stranger reading a script on every call.
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Problems solved in personLoose cables, failing hardware, and Wi-Fi dead zones can’t be fixed over a headset. On-site means actually fixed.
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Contract only if you want onePay $95/hour when you need help, choose the $85/user/month plan for ongoing cover, or prepay 10 hours for $850 — it’s your call, never forced.
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Advice you can act onRecommendations based on what your business actually needs, with costs explained up front.
Service area
Based in New Castle, Pennsylvania, with on-site visits throughout the surrounding area. If you’re nearby and don’t see your town, ask — chances are it’s covered.
Serving Lawrence County, Mercer County, and nearby communities in western Pennsylvania.
Questions
Before you call
Do you only work on-site, or can some things be done remotely?
On-site is the specialty — hardware, networks, printers, and setup are handled in person at your business. Some software and account issues can be sorted out remotely first, and you’ll be told honestly which route fits your problem.
How is pricing handled?
Pricing is published above so you know the starting point before you call: $95/hour for Pay-As-You-Go (1-hour minimum), $85/user/month for the Monthly Support Plan ($255/month minimum), 10 prepaid hours for $850, and fixed quotes for projects (small projects typically $500–$2,500). You’ll still get the total confirmed in writing before work begins, and approval before anything that would change it. No surprise line items, and no contract is required for one-off help.
What’s the difference between hourly, monthly, and project pricing?
Hourly (Pay-As-You-Go) at $95/hour is for one-off fixes — no contract, 1-hour minimum. The Monthly Support Plan at $85/user/month ($255/month minimum) is for ongoing cover: scheduled check-ins, monitoring and patching, priority scheduling, and remote plus on-site support. Prepaid Support Hours sit in between — 10 hours for $850 to use as needed within 12 months, with priority booking. Project pricing is for a defined job like an office setup or a network overhaul, quoted as one fixed price before it starts — small projects typically $500–$2,500, with larger rollouts, overhauls, and migrations quoted separately.
When are appointments available?
Evenings on weekdays and on Saturdays. This is a new, founder-led practice focused on after-hours appointments, so daytime weekday, 24/7, and instant emergency cover are not offered — that limit is stated up front so you can decide if the schedule fits your business. Many clients prefer it: work happens after customers have gone home.
What is a founding client?
One of the first small businesses to work with this new local practice. Founding clients work directly with the founder, start on the introductory pricing shown on this page as quoted in writing, and help shape how the service grows in New Castle. The client list is kept intentionally small at the start so each business gets personal attention.
Can I switch plans later?
Yes. Many businesses start with hourly help and move to a monthly plan or a block of hours once they know how much support they actually use. Switching is just a conversation — and larger one-off jobs can always be quoted as a project, whichever plan you’re on.
Does a monthly plan lock me into a long contract?
The term, what’s included, and how to end or change the plan are all spelled out in writing before you sign up — ask about them up front and they’ll be answered plainly. If a monthly commitment isn’t right for you, hourly help and prepaid hours are there instead.
We don’t have an IT department. Is that a problem?
Not at all — that’s exactly who this is for. Everything is explained in plain English, and you’ll get a written summary after each visit so anyone on your team can see what was done.
Can you set up tech for a new employee or a new location?
Yes. Workstation setup, email and account access, printer connections, and Wi-Fi can all be handled as one visit, so a new hire or a new space is ready on day one.
What areas do you travel to?
New Castle and the surrounding communities in Lawrence and Mercer counties, including Ellwood City, Hermitage, Sharon, Mercer, and Grove City. If you’re just outside that ring, ask — it may still be doable.
Request a visit
Tell us what’s broken
Fill out the form — including the plan you’re leaning toward, if you have one — and it will put together a ready-to-send summary of your request. Founding clients are welcome. Appointments are evenings and weekends. Prefer to talk it through? Use the contact details here once they’re added.
Phone[Add phone number]
Email[Add email address]
AvailabilityEvening & weekend appointments — weekday evenings and Saturdays. No 24/7 or daytime cover.